Hotel linen management knowledge

Hotel linen is the general name for towels, tablecloths and sheets, pillowcases, etc. placed in the hotel room department. How do management personnel think about the management of linen? Xiaobian organizes the knowledge about hotel linen management and provides it to everyone. Reference and understanding, I hope everyone likes it!

Hotel linen management knowledge

The management of linen management implements the principle of special person management, district responsibility, and responsibility to people: if the number of linens meets the requirements, each regional waiter is responsible for the management of the collection, delivery, inspection quantity and quality of the linen in the area. It is responsible for filling in the corresponding form at the same time; if the linen is not enough, the waiter will go to the designated place to complete the work related to the linen, such as receiving and returning, and fill in the corresponding form, the dirty linen can be loaded into the cloth bag or cloth. In the grass basket, instead of the cloth room; the washing factory must provide the hotel with a sufficient number of cloth bags for free to transport the cloth, and it is strictly forbidden to replace the cloth bag with the cloth packing; the cloth used by the middle class waiter Grass should be operated according to the hotel arrangement to the designated point.

Responsibility and configuration

1. Room Supervisor: Responsible for the management of all linens in the operation and use of the hotel, management of stocking and linen, periodic statistics and effective control (taking 40S brand new linen as an example, the number of washings in the country is 120-150 times) Can be used as a regular report loss);

2, guest room (middle class) waiter / foreman / supervisor: responsible for the daily linen delivery, washing company to return the clean washing quality of the initial washing quality control, fill out the "floor linen washing handover table";

3. Floor attendant: Responsible for the management of the linen on the partition floor. The total amount of linen is 1:3 times that of the required number of rooms (1 set for the room, 1 set for the work room and the washing and turnover set), daily linen Transceiver and wash quality control. In the floor work room, for each floor linen management, the "floor linen matching" and "floor linen washing handover table" shall be posted;

4, the total linen room and floor linen room must be equipped with certain linen cabinets or shelves and plastic turnover boxes, sorted and stacked, stored, posted name labels, and appropriate anti-rat, mildew, anti-accident Damage and other measures.



Dirty linen wash

1. After the room is finished, the room attendant should fill in the “room attendant work report” carefully, and check whether the number of the wash is consistent with the number in the work room. At the same time, after the room is finished, it is responsible for storing the dirty linen and sorting the items. (Leave the sheets, quilt cover, pillowcase and bath towel, cloth towel and floor towel separately, so as to avoid mistakes and second pollution);

2. If the room attendant finds that there is a cloth that is not cleaned or damaged by washing, it should be knotted separately or stored separately. The washing company personnel are required to return to the washing or returning treatment when collecting the linen, and at the same time, the washing company must be allowed. The person signs the confirmation. The room attendant should stack the linen (blood, shoe polish, red wine, etc.) that needs special treatment separately from other dirty cloths, and explain it when the washing company collects the cloth, and ask for special treatment;

3. When the washing company personnel arrive at the floor to collect dirty linen, the floor attendant should first check the number of dirty linen on the day and record it in the “floor linen washing handover table”. The room attendant should check the dirty cloth with the washing company staff. And check with the "floor cloth washing handover table" records, after the correct, the other party issued a linen to send the washing list and the two sides signed the confirmation, the room attendant received the second paragraph of the washing list. If there is a need to backwash, the type and quantity must be indicated in the "Brush Washing Handover Form"; if there is any damage to the washing, it must be returned, so that the other party can issue the owed, and the friend can go to the total linen room in exchange for the linen and hotel coordination. Basis for compensation;

4, after cleaning the company's personnel to check the grass is correct, the room attendant should supervise the other party's personnel to sort the dirty linen with a linen bag and transport it off the floor in time. Floor attendants are obliged and responsible to supervise their work in accordance with the relevant requirements of the hotel. They are not allowed to haul or stack them in the elevator and in the guest room corridor.

Clean linen

1. The room attendant receives the corresponding amount of clean linen from the linen or washing company confirmed by the linen washing and owing (including the washing company and the total linen) confirmed by the washing company on the same day; for example, the total linen or washing The company is unable to replenish a sufficient amount of linen, and the total linen or washing company should be required to issue an arrears, and the records in the “Total linen room or washing company owe” column should be recorded in the “floor linen washing and transfer table”. The day is filled.

2, the room attendant / foreman / supervisor according to the recovered linen to send the washing list and the owed, after the summary, fill out the "floor linen washing handover table", if there is a washing company owed, the report should be in the report "washing company owed" Make the appropriate statistics in the column.

3. The room (middle class) waiter/foreer/supervisor collects and counts the clean linen returned by the washing company according to the type and quantity of the cloth in the floor linen washing handover table of the previous day, and initially checks the washing quality; In case of lack of or washing damage, the other party shall be required to issue a owed bill, sign and confirm, and make statistics and records in the column of “Washing Company Owe” in the “Floor Washing Handover Form” on the same day. Recording is strictly prohibited.

Line control management

1. If there is any damage to the linen, the room staff will use the total miscellaneous charges (one type of triple, Bailian room, Huanglian guest account, Red Union Finance) or the duty manager to confirm the deductible to the total cloth. The grass house or warehouse receives the corresponding amount of linen as a supplement.

2. The hotel manager or foreman and other hotel management personnel should conduct random checks on the floor linens every week. It is found that the lack of timely compensation by the employees at the cost price must be based on the miscellaneous bills, and the process is the same as the customer compensation process).

3. For normal damaged linen, the floor attendant must fill in the loss report and confirm it by the room manager, report it to the general manager and financial approval, and report the damage to the total linen or warehouse. grass.

4. The room attendant must rotate the floor at least every month. When the floor is rotated, the cloth must be checked with each other; the room supervisor must inventory the total linen room, and count the data such as monthly washing and missing.

5. Before the 2nd of the next month, the room supervisor must report the linen owing of the washing company to the hotel finance and general manager, so that the hotel can promptly negotiate with the washing company for compensation. The compensation amount confirmed by both parties is deducted from the monthly washing fee. Make the loss of the current month in the monthly washing fee.

6. The linen that needs to be reported for damage shall be classified and stored by the room manager, and the loss report shall be submitted to the general manager of the hotel and financial approval.

7. The room supervisor will report to the general manager of the “Bushing Purchase Form” according to the monthly inventory and compensation, and the amount of damage reported. The hotel will report to the general area of the transportation area before the 5th, and will purchase it from the purchasing department after review.

8. The room manager keeps all kinds of original documents and summarizes them according to financial needs.

9. The general manager, finance and room manager of the hotel must make an inventory of the hotel's linen every month and fill out the "cotton count table".

10. Reporting damages must have a manager and a duty manager and accountant in charge of the room at the same time to confirm whether the damage conditions are met. Reporting the damage to the linen must be clearly marked with the normal use of the cloth, so that the departments can use it correctly, and fill out the "cotton fabric scrap loss report."

11, the report of the loss of cloth flow must be signed by the recipient, "reporting cotton fabric use flow table"

12. The "Floor Washing Handover Table" and "Floor Cloth Matching Table" shall be posted in the workshop/total linen, and shall not be altered and signed as required.